Privacy Policy

Web Store

This Web Store is managed and operated by Luzern Technology Solutions Limited, B2, Ballycoolin Business Park, Ballycoolin Road, Blanchardstown, Dublin 15, D15 YD79. Registered in Ireland: no. 361832 (“Luzern”) an authorised distributor of Ricoh Imaging Europe. if you have any questions regarding the web store or these terms and conditions, or in the unlikely event that you have any complaints about any products or services purchased by you from this web store, you can contact Luzern at: ricoh.support@luzernsolutions.com.

Privacy Policy

LUZERN SOLUTIONS VALUES ITS RELATIONSHIP WITH YOU. PLEASE REVIEW THIS LUZERN TECHNOLOGY SOLUTIONS LIMITED PRIVACY POLICY BEFORE SUBMITTING ANY PERSONAL INFORMATION TO LUZERN TECHNOLOGY SOLUTIONS LIMITED THROUGH THIS WEB SITE. 

BY SUBMITTING PERSONAL INFORMATION TO LUZERN TECHNOLOGY SOLUTIONS LIMITED THROUGH THIS ONLINE STORE, YOU ARE CONSENTING TO THE COLLECTION, USE, TRANSFER, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS ONLINE PRIVACY POLICY. 

This Privacy Policy is effective as of 25th May 2018. 

This website is managed, operated and fulfilled by Luzern Technology Solutions Limited. ("we," "us," and "our"), an appointed independent distributor on behalf of Ricoh Imaging Europe.

Luzern will comply with the obligations of all applicable Data Protection legislation – including GDPR - in respect of customer data obtained on this webstore. Though an EU regulation, Luzern applies the protections and rights contained within the GDPR to all consumers across all Stores.

This Policy May Change

We reserve the right to update or modify this Privacy Policy, at any time and without prior notice, by posting the revised version of this Privacy Policy on this Web site. These changes will only apply to personal information we collect after we have posted the revised Privacy Policy. Your use of this Web site following any such change constitutes your agreement that all personal information collected from or about you through this Web site after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy.

To alert you to these changes, we will update the effective date of this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy (this "Privacy Policy") describes how Luzern Technology Solutions Limited protects your privacy when you use this Web site.

This Privacy Policy applies only to personal information collected through Luzern Technology Solutions Limited Web sites. "Personal information" means information that identifies you personally, either alone or in combination with other information available to us.

Privacy Notice

This Privacy Policy may be supplemented or amended from time-to-time by "Privacy Notices" posted on this website. These Privacy Notices provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, certain pages of this website contain Privacy Notices providing details about the personal information we collect on those pages, why we need that information, and choices you may have about the ways we use that information. 

Luzern Technology Solutions Limited has created this privacy policy to inform you of the information gathering and dissemination practices for this website -
www.ricoh-imaging.eu  - and its other local domains. As operators of this Website, Luzern Technology Solutions Limited want to demonstrate our commitment to your privacy by notifying you of:

1. What personally identifiable information of yours is collected through https://www.ricoh-imaging.eu  and its local domains.

2. The organization collecting the information;

3. How the information is used;

4. With whom the information may be shared;
5. What choices are available to you regarding collection, use and distribution of the information 
6. The security procedures that are in place to protect against the loss, misuse or alteration of information under Luzern Technology Solutions Limited control; and
7. How you can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement, you should contact our Customer Service Department at ricoh.support@luzernsolutions.com. Every time you visit https://www.ricoh-imaging.eu or its local domains your IP address, browser and reference site domain name may be logged. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Using Cookies

"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features on our website. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

Ordering from Ricoh Imaging EU

When you order from our store, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

Note - when paying by credit card your credit card details (number, expiry date and cvv) - required to complete the transaction - are securely transmitted directly between the checkout screen and the payment processor [PCI DSS Level 1 compliant]. Luzern will have no access to, or any ability to store these details.

From time to time, we may use the purchases you make to customise our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.

Opening an Account

If account creation capability is enabled on this webstore then the following policies in respect of account data will apply. We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by clicking on "Manage My Account" within the online shop area of the site (if this function is made available) or alternatively contacting customer services.

From time to time, we may contact you about sales, special offers and new site features on behalf of Ricoh Imaging Europe if you have agreed to be included in email lists when you completed a purchase transaction with us. To cancel our free emails, you can click the unsubscribe link in any of our email newsletters or you can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send a request via the contact form and inform us that you want to unsubscribe to our email list.

Customer Service

In addition to being able to call our customer service department, you may also send us a message via the contact form. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Fair Usage Policy

Where we run promotions, we expect that the products are not purchased for resale. To this end we reserve the right to limit the number of discounted products that can be added to your basket. We will notify you in the cart if the quantity you have added is greater than the limit set for the promotion.

Our Third Party Relationships

We have established several relationships with third party vendors to best serve our customers.

Retailer: Luzern Technology Solutions Limited operates https://www.ricoh-imaging.eu and its local domains pursuant to agreements with Ricoh Imaging Europe. Pursuant to such agreements, Ricoh Imaging Europe is entitled to access and use the information collected through this website to the same extent and in the same manner as Luzern Technology Solutions Limited . Ricoh Imaging Europe has agreed to abide by this privacy policy and the same restrictions and limitations applicable to Luzern Technology Solutions Limited here under.

Order Fulfilment: Certain vendors of ours may provide customer order fulfilment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfil and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.

Credit Card Processing: We use PayPal and Braintree to process credit card orders. We supply them with data for credit card authorisation and fraud detection only and they are restricted from using the data for any other purposes. (Note - when paying by credit card your credit card details (number, expiry date and cvv) - required to complete the transaction - are securely transmitted directly between the checkout screen and the payment processor [PCI DSS Level 1 compliant]. Luzern will have no access to, or any ability to store, these details)

Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails, contests and sweepstakes) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.

Evaluating our Website: From time to time, we may engage certain third parties to observe and track the behavior of the users of this website in order to evaluate the performance and features of the website. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. 

Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other websites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers' personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain aspects of your information if you are an affiliate of the website but is restricted to only use such information in connection with its administration of the affiliate programs.

Additional Third Party Relationships: From time to time, Luzern Technology Solutions Limited may engage other third parties to assist in providing marketing, order processing, fulfilment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.

Security

How your information is encrypted:

There are certain areas on the site where you may enter and submit extra information. Some of these areas are encrypted using SSL encrypted transmissions between your Web browser and our Web server. This is designed to reduce the chance that someone (e.g. on your network at work or at your Internet service provider) may try to compromise your private information as it travels from your Web browser to our secure server. You'll know when transmitted data is encrypted by a security notice when you enter an encrypted page, and by the presence of an icon on your browser, either a key for Netscape or a lock for Microsoft Internet Explorer, Chrome and Safari. The pages where you submit your account information, place an order, and receive confirmation of a successful order are all encrypted. In addition, your payment method eg credit card information is encrypted within our website checkout database and access to such information is restricted. This system is used so that we can provide you with additional security when purchasing items on https://www.ricoh-imaging.eu and its local domains.

Data Breaches

In the event of a personal data breach, we have processes in place to detect, report and investigate these, to contain and address the breach as quickly as possible once identified, minimising the risk to the customer, and implementing long term remedial actions.

Employee Education

All Luzern employees have been trained on data privacy, their responsibilities, and best practise in relation to handling of personal data and how to comply with requests from individuals to access their data.

Links

This Web site may contain links to other websites. We provide these links for your convenience, but we do not review, control or monitor the privacy practices of websites operated by others. We are not responsible for the performance of these sites or for your business dealings with them. Your use of other web sites is subject to the terms and conditions of those web sites, including the privacy policies of those web sites.

 What if the Privacy Policy Changes

Luzern may update this policy at any time. If we do this, it will be highlighted on our website and/or brand page, so that you are aware of the need to check it again

Luzern Privacy Notice (this link is displayed in the checkout at the point of requesting the customer’s details to complete the order, and specifically deals with GDPR requirements):

http://privacynotice.luzern.co/en.html