Repair and Service

Warranty

All products sold on this webstore has a two year European warranty starting from the billing date.

All refurbished items come with a 6 month warranty.

 

After Sale

If you face any issue with an item you must send your product, without accessories, to your local repair center, accompanied by a letter explaining the problem and a copy of the original invoice.  

 

Service Repair Contact

 

AUSTRIA

Rüdiger Maerz GmbH

Süderstraße 75a (Eingang Haus 77)

20097 Hamburg

Phone: 00 49 (0)40 7314077

Contact: infohamburg@fotomaerz.de

Contact form

 

 

BELGIUM

PM2S FRANCE

17/19 Avenue René Duguay Trouin

78960 Voisins-Le-Bretonneux

France

Phone: 00 33 1 30 68 67 66     

Contact: pm2s@pm2s.fr

Contact form

 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

France

Phone: 00 33 1 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

Contact form

 

 

FRANCE

PM2S Franc

17/19 Avenue René Duguay Trouin

78960 Voisins-Le-Bretonneux."

Phone: 01 30 68 67 66     

Contact: pm2s@pm2s.fr

Contact form

 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

Phone: 01 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

Contact form

 

 

GERMANY

Rüdiger Maerz GmbH

Süderstraße 75a (Eingang Haus 77)

20097 Hamburg

Phone: 040 7314077

Contact: infohamburg@fotomaerz.de

Contact form

 

 

IRELAND

Dear Customers, with the new UK lockdown measures and the safety of our employees as paramount concern, decision has been taken to temporarily close the UK service centre for two weeks.  Decisions will be taken before the end of this period if the closure will continue or if operations can resume.  Our call centre remains available for product technical questions and can be reached at, +44 (0) 207 949 0059. 

John Pye Ltd (Service & Repairs)

39-40 Marchington Industrial Estate

Stubby Lane

Uttoxeter

ST14 8LP

Phone: 00 44 1283 829053

Contact: jptechadmin@johnpye.co.uk

Contact form

 

LUXEMBOURG

PM2S FRANCE

17/19 Avenue René Duguay Trouin

78960 Voisins-Le-Bretonneux

France

Phone: 00 33 1 30 68 67 66     

Contact: pm2s@pm2s.fr

Contact form

 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

France

Phone: 00 33 1 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

Contact form

 

 

NETHERLAND

PM2S FRANCE

17/19 Avenue René Duguay Trouin

78960 Voisins-Le-Bretonneux

France

Phone: 00 33 1 30 68 67 66     

Contact: pm2s@pm2s.fr

Contact form

 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

France

Phone: 00 33 1 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

Contact form

 

Rüdiger Maerz GmbH

Süderstraße 75a (Eingang Haus 77)

20097 Hamburg

Phone: 00 49 (0)40 7314077

Contact: infohamburg@fotomaerz.de

Contact form

 

 

SWITZERLAND

K A JAEGER AG

Oberebenestr. 67a

5620 BREMGARTEN

Phone: 056-641 21 44

Contact: jaegerag@bluewin.ch

Contact form

 

 

UNITED KINGDOM

Dear Customers, with the new UK lockdown measures and the safety of our employees as paramount concern, decision has been taken to temporarily close the UK service centre for two weeks.  Decisions will be taken before the end of this period if the closure will continue or if operations can resume.  Our call centre remains available for product technical questions and can be reached at, +44 (0) 207 949 0059. 

John Pye Ltd (Service & Repairs)

39-40 Marchington Industrial Estate

Stubby Lane

Uttoxeter

ST14 8LP

Phone: 01283 829053

Contact: jptechadmin@johnpye.co.uk

Contact form