Terms and Conditions

1. Introduction

 1.1 This Web Store is managed by Luzern Technology Solutions Ltd., B2, Ballycoolin Business Park, Ballycoolin Road, Blanchardstown, Dublin 15, D15 YD79. Registered in Ireland: No. 361832 (“Luzern”), VATNumber IE6381832F, and an independant distributor of Ricoh Imaging Europe. If you have any questions regarding the Web Store or these terms and conditions, or in the unlikely event that you have any complaints about any products or services purchased by you from this Web Store, you can reach us at ricoh.support@luzernsolutions.com.

2. Scope

2.1 These terms and conditions, together with any other policies or documents referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together “Terms”) apply to all orders for products and services submitted by you for products and services made available by Luzern for purchase over this Web Store. Please read these Terms carefully.

2.2 Please note that when you purchase any products or services through this Web Store, you are purchasing those products and services from Luzern, and not from Ricoh Imaging Europe. These Terms form a contract between you and Luzern. Ricoh Imaging Europe is not a party to these Terms.

2.3 Please note that these Terms do not affect your statutory rights as a consumer.

2.4 Please note that although you are purchasing products and/or services from Luzern, any personal data submitted by you will be treated confidentially and will not be shared with 3rd parties, unless required by law or for processing of the orders.

2.5 By clicking the Accept Terms & Conditions box, you are confirming that you have read and considered these terms and conditions before placing your order for the Products. Confirmation of an order is therefore the conclusion of the contract on these general terms and conditions.


3. Acceptance of Orders

3.1 You agree that your order is an offer to purchase the products (“Products”) and services (“Services”) listed in your order on these Terms. All orders submitted by you are subject to acceptance by Luzern. Luzern may choose not to accept your order for any reason without liability to you.

3.2 You have the possibility before confirming your order, to check the details of the order, prices, and to correct any mistakes before confirming the order and completing the contract on these terms and conditions.

3.3 After you submit an order to Luzern, Luzern will send you an order acknowledgement email with your order number and details of the Products and Services you have ordered. Please note that this email is an acknowledgement that Luzern has received your order and is not an acceptance of your order. A confirmation email will then be sent to you when your accepted order has been despatched. Acceptance of your order and the formation of a contract of sale between you and Luzern will not take place unless and until the Products have been despatched to you or, in the case of Services, when Luzern first start to provide the Services to you.

 4. Prices

4.1 Prices on the store will be displayed in GBP (£), Euro (€), Zloty or Koruna and are inclusive of VAT. They do not include delivery charges and any customs clearance charges unless otherwise stated.

4.2 Luzern endeavours to ensure that all pricing information on the Web Store is correct. Occasionally, however, an error may occur and Products and Services may be mispriced. If a Product’s or Service’s correct price is lower than the price stated on the Web Store, Luzern will charge the lower amount and send you the Product or provide you with the Service. If a Product’s or Service’s correct price is higher than the price stated on the Web Store, Luzern will contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order. Luzern will not be obliged to supply Products or Services at any incorrect price.


5. Terms of Payment

5.1 The total cost of your order will be the purchase price for the Products and/or Services, any delivery charges and any card processing charges.

5.2 If you are using a credit/debit card you confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment Luzern will not accept your order and Luzern will not be liable for any delay or non-delivery and Luzern is not obliged to inform you of the reason for the refusal. Luzern is not responsible for your card issuer or bank charging you as a result of Luzern’s processing of your credit/debit card payment in accordance with your order.

6. Invoicing

6.1 Where Luzern elects, or is required by applicable law, to issue or make available an invoice, Luzern reserves the right to issue or make available electronic invoices and you agree to such form of invoicing. If electronic invoicing is used, Luzern will give you the option to print off a copy of your invoice in HTML format with a “print friendly” facility on the page.

7. Services

7.1 Any Services Luzern provides or makes available to you or which are purchased by you may be subject to additional terms. Any such terms will be brought to your attention before you purchase those Services. Please note that those terms shall apply to the relevant Services in addition to these Terms.

8. Delivery and Risk

8.1 Subject to Clause 8.3 below, orders will be sent to the delivery address that you have provided on your order form when placing the order. Luzern Solutions cannot be held responsible if that delivery address is incorrect. Please note that, unfortunately due to logistics issues, we may not be able to deliver to your address.

8.2 Luzern Solutions currently only ships Products and Services to EU member state countries plus Switzerland and Norway. Please also note that Luzern is unable to deliver Products or Services to any country other than those listed unless otherwise stated, therefore your delivery address and billing address must be among this list of available countries.

8.3 While Luzern Solutions will try to meet any despatch estimates that it gives you, please note that they are just that: they are not guarantees and should not be treated as such. Accordingly, you agree that products may not necessarily reach you in the desired time.

8.4 Luzern will send the order as soon as possible.

8.5 You may obtain information regarding delivery progress of your order via the website of the shipping courier, details of which will be provided in an Order Despatch mail that will be sent to the email address provided in the order once the product has been shipped.

 8.5 Once a Product has been received by you, all risk of damage to, or loss of, the product shall pass to you.

 9. Cancellation and Returns

9.1 Luzern wants you to be totally satisfied with all Products that you purchase from this Web Store. However, if for any reason you are unhappy and wish to cancel or return any Products or cancel any Services, you may do so in accordance with Luzern’s Cancellation & Returns Policy. This Cancellation & Returns Policy does not affect your statutory rights as a consumer.

- You have the right to cancel and return your order within 14 days from arrival of the order, and this must be claimed via the onsite contact form.

- Orders must be returned undamaged, in the original packaging (including accessories, manual etc), attaching a returns label provided to the package, and sending it to the address on the returns label.

- Returned products will be inspected upon receipt and if found to be incomplete, spoiled, damaged, deteriorated or marked in any way by the customer shall not be reimbursed.

- Where a Product has been supplied to you as part of a bundle of products, all Products within that bundle must be returned in their original packaging and unopened (with any seals and shrink-wraps intact).

- Reimbursement term is 14 days after the returns claim via the contact form

- Risk of returns lies on the customers side

- Customer is responsible for carrying the returns cost

- In the case of a customer choosing a premium and more expensive shipping method – if offered - then these additional costs will not be refunded.

10. Warranty

10.1 To the maximum extent permitted by applicable law, any express warranty Ricoh Imaging Europe offers you in respect of a Product are instead of all other terms, conditions and warranties, whether express or implied. Please note, however, that this exclusion (and any express warranty that accompanies your Products) does not affect your statutory rights as a consumer.

 11. Limitations of liability

11.1 Nothing in these Terms limits or excludes Luzern’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be limited or excluded by applicable law.

11.2 Subject to Section 11.1 above, Luzern will not be liable, whether in contract, in tort (including, without limitation, negligence), or otherwise arising out of or in connection with these Terms for any: economic losses (including, without limitation, loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by you arising out of or in connection with these Terms.

11.3 You acknowledge that Ricoh Imaging Europe shall not be liable to you for any misrepresentation, misstatement or breach of any term, condition or warranty given by Luzern in connection with any Products or Services.

11.4 This Section 11 does not affect your statutory rights as a consumer, nor does it affect your cancellation rights under the [Consumer Protection (Distance Selling) Regulations 2000].

12. Electronic Communications

12.1 Luzern communicates with you by e-mail on behalf of Ricoh Imaging Europe, via the online contact form at https://www.ricoh-imaging.eu/uk_en/contact. For contractual purposes, you consent to receive communications from Luzern electronically and you agree that all agreements, notices, disclosures and other communications that Luzern provides to you electronically satisfy any legal requirement that such communications be in writing. This term does not affect your statutory rights as a consumer.

13. Assignment, subcontracting etc

13.1 Luzern reserves the right to transfer, assign, novate or sub-contract all or any of Luzern’s rights and obligations under these Terms. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without Luzern’s consent in writing.

14. Amendments to these Terms

14.1 Luzern reserves the right to make changes to these Terms at any time. You, and any contract of sale between you and Luzern, will be subject to the version of these Terms in force at the time you order the Products or Services in question from Luzern.

 15. Events beyond Luzern’s reasonable control

15.1 Luzern will not be held responsible for any delay or failure to perform or comply with Luzern’s obligations under these Terms if the delay or failure arises from any cause which is beyond Luzern’s reasonable control. 

16. Severances

16.1 Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and not affect the enforceability of any of the other provisions of these Terms.

17. Governing law and jurisdiction

17.1 These Terms and all transactions relating to this Web Store are governed by Irish law and you, and Luzern, hereby submit to the non-exclusive jurisdiction of the Irish courts. However, this will not affect your statutory rights if you are a consumer and applicable consumer law requires application of another law (such as the law of your country of residence).

18. Pre Order Sales

18.1 When placing a Pre-Order for Ricoh Imaging Europe products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Luzern shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information.

18.2 Pre-ordered items are secured for you at the point of order placed and you will be charged in full when the order is placed. Payment will be captured on your credit card when the order is authorised.

18.3 If you combine your pre-ordered item with items currently available the order will be shipped together once your pre order items are in stock. In addition you will only pay one shipping fee (if any shipping fee’s apply to the order)